Franchise Max Billing Policy


Usage of Franchise Max products and services constitutes customer's acceptance of the Franchise Max LLC billing policy. All customers must comply with this billing policy.

Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees, SMS service fees and storage fees.

Subscription billing is based on the availability of products and services, not based on usage. However, certain fees may be usage-based such as SMS, and additional storage space.

Customers are responsible for keeping all credit/debit card details and contact information current.

All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Billing Cycle Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.

Late Fee: All past due accounts may be assessed a late fee. Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.

Deactivation: Once an account is delinquent 60 days, it may be cancelled due to non-payment. Once canceled, the customer will not be able to recover any files until the account is current.

Fees Late Fee: Franchise Max may assess a $30.00 late fee for any payment that is 15 days past due.

Chargebacks: If a customer initiates a chargeback, Franchise Max may assess a $50.00 processing fee for each individual chargeback.

In the event of cancellation, the Franchise Max website service will end on the last day of the billing cycle. 

Franchise Max will not prorate any portion of unused Service fees, and amounts due to Franchise Max must be paid in full.

Payment Methods
Franchise Max accepts payments via credit/debit card. Franchise Max currently accepts MasterCard, Discover, Visa, and Amerian Express credit/debit cards.

Subscription Billing
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the Franchise Max subscription.

Customers must request to cancel their subscriptions at least 7 days prior to their next billing date in order to avoid being charged on the billing date.

In the event of cancellation, customers will still have access to their applications through the end of their final billing period. Franchise Max will not prorate any portion of unused subscription services.

All subscription fees are nonrefundable.

Cancellation Process
Creating a Cancellation request: A request to cancel a Franchise Max application must be initiated at least 7 days prior to the next invoice date.

At the time of cancellation, any outstanding balance must be settled.

Resetup Fee
If your account is canceled, there will be a minimum re-setup fee of $200 and we will not be able to restore any of your previous data. This setup fee goes towards reconfiguring your account for census tract mapping and other configurations that need to be done on the backend.

Billing Disputes
Each Franchise Max customer agrees to provide Franchise Max 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank.